Hey, my mother had a great day at the KLM Airlines JFK Terminal. When she required assistance rearranging her flight, the personnel was polite and helpful. They gave a thorough explanation of the procedure, outlining all of the options and any costs involved. The structure of the terminal made it simple to locate the service counter, and the prompt, helpful assistance was particularly noteworthy. The visit went smoothly, and she felt satisfied with KLM’s service and reassured.